Service
Answers
Whether novice or technology expert, web hosting customers have questions. Korax has
the answers. If we don't know the answer, we'll find it.
Our customers have told us that one of the most important elements of web hosting
is communication with the provider. This means responsive support, but it also
means intelligent support.
When our customers talk to us, they're dealing with experienced people who understand
web hosting, and the technology behind it. If one of our staff can't answer a question
immediately, they'll find someone who can.
Hosting's most important feature
Sometimes, web hosting feels like a commodity. The same service is offered by
the same kinds of companies, with a basic, unchanging feature set.
But our customers have consistently told us that the one bullet-point feature
not on the list of most web hosting companies, and the one most important to them,
is customer service. And that Korax excels in offering this most fundamental of
features.
To make sure we're always offering the best service, we back it up
with both a
money-back guarantee and a
service level agreement.
We pride ourselves on our ability to deliver professional, informed customer support,
and we're always happy to hear from our customers. Please
contact us
if you have any questions or comments about our services.
Customers
Korax is committed to website success, providing web hosting and domain name
services to some of the largest, and smallest, organizations in Canada.
Customers include the Ontario provincial government, Earth Day Canada, some of
the country's largest travel firms, and ad agencies that work with Canada's best
known brands.
This is a sampling of what some of our customers have to say about their
experience with Korax.
Michael J. Knorr, Bloomen Networks Inc.
Since we started with Korax, your service has been exemplary. I could not be happier with the way your people have treated us over the years.
Al Shields, BassBoat Central Inc.
I think that other companies should take a page from your customer service book; Korax is absolutely the best there is.
Daniel Stegall, Whitley Strieber's Unknown Country
Next time I am in a position to recommend web hosting to someone, you better believe you guys are at the top of the list.
Ben Amad, Purity Solutions
The service you provide allows us to focus on growing our internet business. In over five years of hosting three websites, Korax is definitely the best web company we've ever hosted with.
Colin Duddridge, Blake Consulting
You have proved again just how customer oriented your company and your staff are! You have exceeded my expectations again.
Michael Huck, Lone Rhino Consulting Inc.
Korax has been very good to me the past 4 years. Tech support always answers my emails within about 15 minutes, even providing some ideas to non-hosting problems.
Paul D. Brown, Digital Dinosaur
Unlike so many other organizations, your support staff seem to be always available. That's huge from a customer's perspective.
Community
Organizations that foster community development, care for the environment,
and a heightened sensitivity to the needs of children are in special need
of assistance. By donating services to these causes, Korax can help ensure that
their resources are put toward reaching their goals. Sponsorship beneficiaries
include:
Breakfast For Learning is Canada's lead advocate for quality nutrition in schools,
helping communities to start and sustain successful school nourishment programs.
Its vision is to ensure that every child in Canada attends school well nourished
and ready to learn.
Daytrippers Children's Charity organizes school trips for young students living
in lower income or far-reaching areas, who might otherwise not have the opportunity
to visit recognized educational and cultural institutions or conservation areas.
Earth Day Canada raises environmental awareness by staging events and projects to
address local environmental issues. Earth Day Canada has also developed Ecokids, an
educational program to help inspire children to become life-long environmental
stewards.
Free the Children is an international youth organization run by and for children,
whose primary goal is to free children not just from poverty and exploitation,
but also from the notion that they are powerless to effect positive social change
for themselves.
Korax sponsored Pacione Motorsports with donation of network services to enable
live streaming from its race cars at the Targa 2006 event. The event benefitted the
Multiple Sclerosis Society of Canada.
Safehaven provides Residential and Respite Care Programs that enable children and
young adults with multiple disabilities and complex medical needs to live comfortably
in their own communities, near family and friends, with the support of 24-hour care.
Eleven reasons to choose Korax
1. Canadian
Korax is a 100% Canadian privately owned corporation. All our staff are
located in Canada; all our services operate from data facilities located in
Canada; and all data, including customer records and files, reside on
servers physically located in Canada.
2. No outsourcing
We do not outsource any aspect of our operations or our customer support.
All Korax services are built, maintained and supported in-house by our own staff.
3. Answers
We have in-depth knowledge of the technologies involved, from the proper
configuration of server software, to the details of the underlying
networking protocols. This allows us to diagnose problems rapidly, and
provide detailed answers to your questions.
4. Not a reseller
We own our network and our server infrastructure. This means we have full control,
as well as full responsibility, over our infrastructure and its proper operation.
Many hosting providers, despite how they present themselves, exist in name only,
and they merely rent and resell space on servers owned and operated by other companies.
5. Consistency
We provide a well-run, closely monitored, stable, predictable environment,
with no surprise changes. Changes which impact service functionality are
extremely rare, and are announced well in advance to all affected clients.
6. Service choice is easy
Korax offers a straightforward and easy to understand package structure,
making ordering, upgrades, and downgrades a simple affair. We don't present a
confusing array of similar-looking packages, or force you to choose between
packages differentiated by arbitrary feature combinations.
7. We're here
We won't keep you waiting. We answer the vast majority of support
enquiries within minutes, and the rest in hours, not days, even for unusual
requests.
8. Flexibility
We're easy to work with, we're flexible, and we're fair.
9. Focus
We are focused on our core service, web and email hosting, and we do it
well. Providers who try to do "everything" often do nothing particularly
well.
10. Stability
Korax has been in business since 1997, and has been financially solid,
stable and independent throughout its history.
11. The highest service standard
We provide services which are critical to your business, and we charge
fair and reasonable rates that allow us to maintain a high standard of
service. We don't seek to compete with "budget hosts". We value
quality, reliability, and long term client relationships, rather than rapid
growth through high volume customer acquisition.
