Managing your billing account
Account administrators can use AMS Control Panel to view and print bills, make payments, and check account billing and payment history. Using AMS, you can add and remove credit cards for automatic billing, change your renewal period and billing address, and set the account to expire without renewal. You can also designate additional individuals in your organization to manage these tasks.
Renewal bills for hosting services are created 25 days before the end of your current billing period. The new bill is sent via email to all people on the account who have the Administrator or Billing role.
Seven days before the end of your current billing period, we'll attempt to charge your credit card automatically for the amount due. If the charge is declined, or if there aren't any credit cards on the account, a payment reminder is sent to all people on the account who have the Administrator or Billing role. On the last day of your current billing period, another payment attempt is made, and another reminder is sent.
If the renewal bill is still unpaid at the end of your current billing period, the account expires, and hosting services are automatically suspended. If this happens, you can unsuspend the account and continue service by making the renewal payment. You can also extend your account by one week if you need additional time to arrange payment. (This can only be done once per billing cycle, and only during the last week before expiry, or the first week after expiry.)
All billing notices and reminders are sent strictly via email to the people listed on your account with Administrator or Billing role. You are responsible for keeping this information up to date, and for ensuring renewal payments are made on time. We won't phone you or otherwise contact you about your billing account.
Changing your renewal period
You can choose a different renewal period for your next renewal using AMS Control Panel. The change takes effect when the next renewal bill is created for your account. The current billing period is not affected.
If you have a dedicated server, the renewal period can't be changed; please contact us via the control panel to request a quote for the new term.
A bill is also created when you add a new service, or upgrade an existing service. Order bills are displayed on-screen and aren't emailed, but they're available to view and print in the control panel just like renewal bills.
Paying your bill
Payments can be made with credit card, web banking, or Interac e-Transfer. For dedicated servers or web hosting services only, payments can also be made by cheque from a Canadian financial institution.
If you have a bank account at TD Canada Trust, RBC Royal Bank, or Bank of Montreal, you can use use your bank's online banking service to pay your Korax bill. Search for "Korax" or "Korax Inc." in the list of payees, and use your Korax account number to add Korax as a payee for bill payments.
To make a payment via Interac e-Transfer, specify firstname.lastname@example.org as the recipient. After the e-Transfer has been sent, sign in to AMS Control Panel, click Help, then click "Send a help request" to notify us of the payment and give us the answer to the e-Transfer security question. If you have multiple accounts, make sure to select the account the payment is for.
Cheque (Canadian dollars only)
For cheque payment instructions, sign in to AMS Control Panel, navigate to the Account area, and view your bill. Click the Pay button, then click "Other payment methods."
All Korax services are prepaid. When an account comes up for renewal, payment for the new billing period must be received in full before the start date of the new period, in order to continue service into the new period. Payment for new services or upgrades must be received in full before the order is processed.